Last updated: April 20, 2026

Refund and Exchange Policy

Welcome to Tied in Silk. We specialize in creating high-quality digital products — primarily spreadsheet templates and planners — designed to help you organize meaningful moments in your life, from wedding planning to everyday productivity.

Because our Products are digital and delivered instantly upon purchase, the following policy applies to all orders.

14-Day Refund or Exchange Window

We offer a 14-day refund or exchange window on all our digital Products, starting from the date of purchase. Within this period, you may request either a full refund to your original payment method, or an exchange for another Product of equal value. Our focus is your satisfaction, so we will work with you to make sure you are happy, whether that means providing a refund or helping you find a Product that better fits your needs.

How to Request a Refund or Exchange

To request a refund or exchange, please contact us at info.tiedinsilk@gmail.com within 14 days of your purchase.

Please include in your message:

1. Your order number or transaction ID
2. The email address used at checkout
3. A brief explanation of the reason for your request

In many cases, there is a simple solution (a usage tip, a small adjustment, or a different Product that fits your needs better), and we are happy to help you get the most out of your purchase before processing a refund.

Processing Refunds and Exchanges

Refund Method. All approved refunds are processed back to the original payment method used at the time of purchase. This ensures a secure and straightforward refund process.

Exchange Process. If you prefer an exchange, we will offer you alternative Products of equal value. We will facilitate the exchange as promptly as possible.

Time Frame. Refund or exchange requests are typically reviewed within a few business days from the date of request. Once approved, the refund will be issued to your original payment method without undue delay. Please note that the actual time for the refund to appear in your account depends on the policies of your bank or payment processor and may take several additional business days.

EU Consumer Rights

If you are a consumer residing in the European Union, European Economic Area, or the United Kingdom, you have additional statutory rights under Directive 2011/83/EU on consumer rights, including a 14-day right of withdrawal from distance contracts. Our 14-day refund policy above meets or exceeds these statutory requirements. Nothing in this policy limits your statutory consumer rights.

If you wish to exercise your statutory right of withdrawal, you may do so by sending an unequivocal statement to info.tiedinsilk@gmail.com within 14 days of purchase. A model withdrawal form is available upon request.

Our Commitment

We are dedicated to making your experience with Tied in Silk exceptional. If you encounter any issue with one of our Products — a file not opening, a formula not working, or simply a Product that is not the right fit for you — please contact us. We are a small team, and we read and respond to every message personally.

Policy Updates

This policy is subject to change in accordance with legal requirements and our business practices. Any updates will be posted on this page with an updated "Last updated" date. For questions regarding this policy, please contact us at info.tiedinsilk@gmail.com.

Thank you for choosing Tied in Silk.